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- Can I get a consultation? [back to top]
Of course. We're happy to offer a free 30-minute consultation. Just contact us.
- How long does the whole process take? [back to top]
That depends on a number of factors, like how big your site is and what kind of visual effects you would like. Most brochure-style sites average about 30 days. eCommerce sites will generally take longer depending on the size of your online catalog. The best way to know is to ask us for a rough estimate.
- What is Flash? [back to top]
Flash is basically anything that requires interaction between a viewer and the website. For example, a site that has a "loading" gage on it will generally employ Flash. We recommend hybrid sites, with some interaction/animation, but mostly text html. This is because your viewers may get easily frustrated if they have to wait for content to load and have to interact with an animated program. Research shows people are easily annoyed by web videos and interactions that take up too much time.
- What is CMS? [back to top]
CMS is an abbreviation for Content Management System. A CMS is a software program that allows you to maintain and update your own site, without having to pay us to do it. You can update photographs, edit content, your blog, and archive items.
- I don't know any html. Can I still manage my own site? [back to top]
Yes! Our CMS Software is very easy to use, and you can use it from any computer connected to the internet. We'll teach you how to use it by a phone tutorial. Also, if you have any other questions about it, we're hear to help and we'll explain it again, whether it's the fourth time of the fiftieth time!
- What is web hosting? [back to top]
Web Hosting is absolutely necessary for any website to be viewed on the internet. A web host is someone that stores the files of your website on their server so when someone enters your URL into an address bar, your website appears. We offer web hosting for an affordable $6.95/month! We even provide you with free Statistical Reports (the best there are, in our opinion), and up to 50 free email accounts.
- What is a domain? [back to top]
A domain is the www._____.com address. If you don't have one yet, we can help you secure and register your domain.
- What is a favicon? [back to top]
A favicon is short for "favorites-icon" and is that little square you see next to the URLs of certain webpages. It also appears if a viewer adds your site to their favorites list. Favicons are a great way to increase brand recognition and identity strength.
- How much is a site makeover? [back to top]
That depends on your current site and what you want to change. Contact us with your current URL and we can give you an estimate.
- What's your shopping cart like? [back to top]
Our cart is easy to maintain and fully customizable! The software we use is based on PHP Smarty Templates and the data is stored in a MySQL database. The shopping cart is search-engine friendly, with integrated HTML catalog functionality. We can go on and on about our wonderful shopping cart! Just ask and we'll tell you more.
- What is an SSL Certificate? [back to top]
It's a certificate which is installed on a secure server. It is used to identify the merchant using it and to encrypt the credit card and other sensitive data.
- Will my site need a database? [back to top]
Your site will need a database if it has an online store, online forms or online newsletters. We'll help you figure all this out.
- Can I get a matching eBay Store Front Template created? [back to top]
Yep! They usually run about $250.
- What is a blog and why would I use it? [back to top]
Blogs are like online diaries, where one can rave, rant and review anything they want. Blogs are especially great for boutique and store owners, as they give a fresh way to share current information in a concise spot without having to update an entire site.
- What does "hand-rendered" mean? [back to top]
It means all our graphics and illustrations are drawn by hand in design software. We'll never, ever use clip art. Everything is original and unique!
- What Graphic Design Software do you use? [back to top]
We use Adobe Creative Suite, which includes PhotoShop, Illustrator, InDesign,
ImageReady, Designer and PremierePro. We also use Macromedia Flash.
- Do you print my products, too? [back to top]
We do not print any products in-house. We are happy to provide you with a referral for this service.
- What kind of services do you provide? [back to top]
Basically everything. See our Services page for a list.
- Who owns the copyright on my logo and other materials? [back to top]
Upon final payment, you do! We never charge royalty fees, ever. Once the graphics are paid for, they are yours. We only ask we can use them for promotional purposes (like putting them here on this site).
- What fonts do you use? [back to top]
We use custom, unique fonts in the images and design elements of your site. We use html-compatible fonts for the text sections of your site so your content is viewable on all browsers.
- What are your hours? [back to top]
Technically, our hours are 9AM to 7PM Monday-Friday. But Chrissy is a bit crazy and has been known to return emails up until 3AM.
- Where are you located? [back to top]
We're here in the sunny Southwest (Tucson to be exact). But that's the beauty of working online, we can help anyone, anywhere! We'll chat with you online and keep you up-to-date no matter if you live here or Madrid. But if you live in Madrid, we'd sure love to visit.
- Do you take credit cards? [back to top]
Sure do. Ask us how to pay.
- Do you offer payment plans? [back to top]
At this point, we do not offer payment plans. We generally require a deposiot of 50% before we begin any design work for you, and the remaining balance upon completion.
- What are your rates? [back to top]
We offer our website design services by the package with a la carte add-ons. We don't charge for CMS assistance, or any other assistance. We do charge hourly if you need illustration/graphic/photography updates on a site not maintained through our CMS agent. We charge hourly for our Graphic Design services with the first initial payment covering almost all (if not all) of the work.
- Are payments refundable? [back to top]
All payments (including deposits) are non-refundable. If needed, you can place a design on hold for 6 months.
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